Frequently Asked Questions
Everything you need to know about our premium wool collections.
What types of natural fibers does Creswick Wool use?
We specialize in high-quality natural fibers including Australian Merino wool, luxurious Alpaca, Cashmere, and specialized Bamboo blends designed for comfort and durability.
How should I care for my wool garments and blankets?
Most of our wool products should be hand washed in lukewarm water using a mild wool detergent or professionally dry cleaned. Always refer to the specific care label attached to your item for the best results.
Do you offer international shipping?
Yes, we ship our premium wool products worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific location and order weight.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original, unused condition with all tags attached. Please note that for hygiene reasons, some items like bedding may have specific restrictions.
Are your products ethically sourced?
Sustainability and animal welfare are core to our values. we work closely with local farmers and suppliers to ensure our wool is sourced responsibly and meets high ethical standards.
How can I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications to ensure the perfect fit.