Returns & Exchanges

At Creswick Wool, we take pride in the quality of our natural fibers and want you to be completely satisfied with your purchase. If your item isn't quite right, we offer a 30-day return window for a full refund or exchange on all full-priced items in original condition.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Ensure the items are unworn, unwashed, and have all original Creswick Wool tags attached before securely sealing them in their original packaging.

3

Ship the Item

Print your generated shipping label and drop off the parcel at any authorized postal location or carrier drop-off point.

4

Quality Inspection & Refund

Once our team receives and inspects your return, we will process your refund or dispatch your new exchange item within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing